Solar Inverters
Eligible inverter products may be covered for qualifying manufacturing defects according to the applicable brand, supplier or manufacturer warranty terms.
Brand Warranty Applies
EX SOLAR WARRANTY PROTECTION
Warranty You Can Rely On
Clear warranty terms, dependable products and professional support ā giving you confidence in your solar investment.
Warranty Support
Eligible products covered
Trusted Products
Reliable solar solutions
Claim Assistance
Professional support process
EX SOLAR WARRANTY
Our Warranty Commitment
At EX Solar, we are committed to providing reliable and high-quality solar products to customers across Pakistan. Warranty coverage may vary depending on the product, brand, manufacturer and applicable supplier warranty terms.
Eligible products may be covered against manufacturing defects and other qualifying issues in accordance with the applicable warranty terms.
WARRANTY COVERAGE
What May Be Covered
Warranty coverage depends on the product, brand, supplier and manufacturer terms. The categories below may carry applicable warranty protection.
Solar Panels
Solar panel warranty coverage may include eligible product or manufacturing defects, subject to the warranty policy of the respective manufacturer.
Manufacturer Terms ApplyLithium Batteries
Eligible lithium batteries may carry warranty coverage for specified manufacturing issues, subject to battery brand, model, usage conditions and manufacturer terms.
Product-Specific WarrantyAccessories & Protection
Selected breakers, protection devices and solar accessories may be covered where a supplier or manufacturer warranty is specifically provided for that product.
Where Applicable
Important Warranty Notice
Warranty duration and coverage are not the same for every product. Always review the specific warranty information provided with the product, invoice, warranty card or manufacturer documentation.
WARRANTY EXCLUSIONS
What May Not Be Covered
Certain types of damage or usage conditions may fall outside warranty coverage. These exclusions help protect the integrity of the warranty process.
Physical Damage
Damage caused by impact, breakage, mishandling, accidents, transportation after delivery or improper storage may not be covered under warranty.
Improper Installation
Damage resulting from incorrect wiring, unsuitable system design, improper installation or installation not following manufacturer requirements may be excluded.
Misuse or Overloading
Warranty may not cover damage caused by misuse, overloading, operating the product outside its rated specifications or using incompatible equipment.
Electrical & External Damage
Damage caused by voltage surges, lightning, unstable electrical supply, flooding, fire, extreme environmental conditions or other external causes may not be covered.
Unauthorized Repair
Opening, modifying or repairing a product through an unauthorized person or service center may void the applicable warranty.
Missing Proof of Purchase
A warranty claim may be rejected or delayed if the customer cannot provide required proof such as invoice, order details, serial number or warranty documentation.
Important
Final warranty eligibility is determined according to the specific product warranty, manufacturer or supplier terms, inspection results and the nature of the reported issue.
CLAIM PROCESS
How to Submit a Warranty Claim
Follow these simple steps to help us review your warranty request efficiently and guide you through the appropriate resolution process.
01
Prepare Your Details
Keep your invoice, order number, product model, serial number and warranty documentation ready before submitting a claim.
02
Share Evidence
Provide clear photos or videos showing the reported issue, product condition, serial label and any relevant error or fault information.
03
Contact EX Solar
Send your warranty request to EX Solar with the required details so our team can review the case and guide you through the next steps.
04
Inspection & Resolution
The product may be inspected or referred to the relevant supplier, brand or manufacturer. Resolution will depend on the applicable warranty terms and inspection outcome.
BEFORE YOU SUBMIT
Warranty Claim Checklist
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Order number or purchase invoice
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Product model and serial number
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Clear photos or video of the issue
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Warranty card where applicable
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Description of the reported fault
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Contact details for claim updates
IMPORTANT INFORMATION
Important Warranty Terms
Please review these important terms before submitting a warranty claim. Product-specific manufacturer and supplier terms may also apply.
TERM 01
Warranty Period
Warranty duration varies by product, model, brand and manufacturer. The applicable warranty period is determined by the warranty provided for the specific product purchased.
TERM 02
Manufacturer Warranty
Where a product is covered by a manufacturer or supplier warranty, the final warranty decision, repair, replacement or other resolution may be subject to their applicable terms and approval.
TERM 03
Proof of Purchase
Customers should retain their purchase invoice, order details, serial number and warranty card where applicable. These documents may be required to process a warranty claim.
TERM 04
Inspection & Resolution
Submission of a warranty claim does not automatically guarantee repair or replacement. The reported issue may require inspection and verification before warranty eligibility can be confirmed.
EX SOLAR SUPPORT
Need Help With a Warranty Claim?
Our team is here to guide you. Contact EX Solar with your order details, product information and evidence of the reported issue for warranty assistance.
Final Warranty Notice
Warranty terms, coverage and duration may vary between products and manufacturers. In the event of any difference, the warranty terms applicable to the specific product, manufacturer or supplier will determine the available warranty coverage and resolution.
EX SOLAR ā¢ WARRANTY POLICY ā¢ PAKISTAN