EXSOLAR.PK WARRANTY POLICY
Warranty Policy
Genuine Products. Transparent Warranty. Complete Peace of Mind.
At EXSOLAR.PK, we proudly offer 100% genuine solar products backed by official manufacturer warranties wherever applicable. We believe every customer deserves complete confidence when investing in solar energy solutions, which is why we are committed to providing transparent warranty information, reliable support, and a hassle-free warranty claim experience.
Why Shop with Confidence?
- ā100% Genuine Products
- āOfficial Manufacturer Warranty
- āTrusted Global Solar Brands
- āProfessional Customer Support
- āFast Warranty Assistance
- āReliable After-Sales Service
WARRANTY COVERAGE
What Does Our Warranty Cover?
Every eligible product sold by EXSOLAR.PK is backed by the official manufacturer's warranty. Coverage varies by product and brand, ensuring you receive reliable after-sales support and complete peace of mind.
Manufacturing Defects
Products with verified manufacturing defects are covered under the official manufacturer's warranty policy.
Material Quality
Warranty covers defects related to materials and workmanship according to the manufacturer's terms.
Performance Warranty
Selected solar panels and lithium batteries include long-term performance warranties from the manufacturer.
Replacement Support
Approved warranty claims may qualify for repair or replacement as determined by the manufacturer.
Trusted Brands
We only deal with reputable global brands that provide genuine warranty support and dependable quality.
After-Sales Assistance
Our support team will guide you throughout the warranty claim process for a smooth customer experience.
Warranty duration varies depending on the product category and manufacturer. Please check the warranty details on each product page or contact our support team before purchasing for complete warranty information.
WARRANTY DURATION
Warranty Period by Product
Warranty periods vary depending on the manufacturer and product category. Please refer to the individual product page or contact our support team for exact warranty details.
ā Solar Panels
Manufacturer warranty varies by brand. Product warranty and performance warranty are provided according to the official manufacturer's policy.
ā” Hybrid & On-Grid Inverters
Warranty duration depends on the selected inverter brand. Official warranty terms apply for every eligible product.
š Lithium Batteries
Lithium battery warranties differ by manufacturer and battery model. Please review the product page for complete warranty information.
š Solar Accessories
Accessories may include limited manufacturer warranties depending on the product category and brand.
WARRANTY EXCLUSIONS
What Is Not Covered?
To ensure complete transparency, please note that manufacturer warranties do not cover damage caused by improper handling, accidents, or external factors beyond normal product use.
Physical Damage
Damage caused by impact, drops, misuse, or accidental handling is not covered.
Water Damage
Damage resulting from water exposure, flooding, or moisture beyond product specifications.
Fire Damage
Products damaged by fire, excessive heat, or smoke are excluded from warranty.
Power Surge
Electrical surges, lightning strikes, or unstable power supply are not covered.
Improper Installation
Installation not performed according to manufacturer guidelines may void the warranty.
Unauthorised Repairs
Products repaired or modified by unauthorised persons are not eligible for warranty.
Natural Disasters
Damage caused by earthquakes, storms, floods, or other natural disasters is excluded.
Negligence & Misuse
Improper use, negligence, or operation outside product specifications is not covered.
Important Notice
Warranty claims are subject to inspection and approval by the product manufacturer or authorised service centre. EXSOLAR.PK reserves the right to follow the official warranty procedures and policies provided by each manufacturer.
WARRANTY CLAIM PROCESS
How to Claim Your Warranty
We've made the warranty process simple and transparent. Follow the steps below and our support team will guide you through every stage of your warranty claim.
1
Contact Us
Reach out to our support team via phone, WhatsApp or email and explain the issue with your product.
2
Share Order Details
Provide your order number, invoice, product serial number and clear photos or videos of the issue.
3
Product Inspection
Our technical team and the manufacturer will inspect the product to verify the warranty claim.
4
Claim Approval
If the issue qualifies under the manufacturer's warranty, your claim will be officially approved.
5
Repair or Replacement
Depending on the manufacturer's policy, the product will be repaired or replaced accordingly.
FREQUENTLY ASKED QUESTIONS
Warranty Questions & Answers
Find answers to the most common questions regarding product warranties, warranty claims, and after-sales support at EXSOLAR.PK.
Most products sold by EXSOLAR.PK include an official manufacturer warranty. Warranty duration varies depending on the brand and product category.
Warranty information is available on the product page. You can also contact our support team before or after your purchase for confirmation.
All warranties are provided according to the official policies of the product manufacturer.
Processing time depends on the manufacturer and the inspection process. Our team keeps you informed throughout the claim.
No. Physical damage, water damage, fire, electrical surges, misuse and unauthorised repairs are not covered under warranty.
Simply contact EXSOLAR.PK with your order details, invoice, product serial number and photos/videos of the issue. Our support team will guide you through the complete process.
NEED WARRANTY ASSISTANCE?
We're Here to Help
If you have any questions about your product warranty or need help with a warranty claim, our experienced support team is always ready to assist you.
Call Us
Visit Our Office
Star Plaza,
Opposite Master City,
Canal Road, Gujranwala
Our warranty support specialists are available to answer your questions, verify warranty eligibility, and guide you through every step of the warranty claim process with complete transparency.
SHOP WITH CONFIDENCE
Your Trusted Solar Partner Since 2019
At EXSOLAR.PK, customer satisfaction is our highest priority. Every eligible product is backed by official manufacturer warranty support, trusted global brands, and dedicated after-sales serviceāgiving you complete confidence in every purchase.
2019
Serving Pakistan Since
100%
Genuine Products
2ā5
Working Days Delivery
24/7
Customer Support
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